Privacy Policy - Eminence Travel

Terms and Conditions/Cancellation Policy Eminence Travel

By placing a booking with Eminence Travel, the Customer acknowledges that they have read,
understood and agree to accept the Terms and Conditions as detailed below. Where the
Customer is an individual, no part of these Terms and Conditions affects your rights as a
consumer. These Terms and Conditions are in addition to your rights as a consumer.; In the following terms and conditions, ‘the Company’ refers to Eminence Travel, its
subsidiaries, brands or identities under which the company may trade, ‘the Customer’ and/or
‘the Hirer’ refers to the person and/or organisation making the booking and ‘the Driver’
refers to the driver or drivers of the coach, the coach operator or supplier of the vehicle.; The Company provides a transport booking and management service, working closely with
operators licensed by the Driver and Vehicle Licensing Agency and Drivers Vehicles
Standards agency. The Company manages the booking process, allocation of bookings to
service operators, and the overall quality of the service provided to customers. Service
operators are responsible for providing vehicles and drivers fully compliant with the terms of
their operating license and with the Company’s service quality standards.
1. Application: These Standard Terms and Conditions shall apply whether the agreement is verbal or written
and shall enter into force immediately upon the Company accepting a booking via email. The
Hirer shall at all times remain solely responsible for the acts and/or omissions of the
passengers permitted to travel by Hirer (whether directly or indirectly) and therefore any
additional costs incurred by the Company during the performance of the contract shall be
borne by the Hirer irrespective of whether the Hirer travels.
HIRES: All hires start and finish at the company’s garage.
2. Quotations: All quotations are valid for 5 days (providing the date of travel is more than 14 days ahead)
unless agreed in writing at time of booking and are given subject to the Company having an
appropriate vehicle available at the time the hirer accepts the quotation by responding to the
email 5 days of being sent the e-mail. The given quotation, unless otherwise stated, is for
Driver and vehicle only.; After such period the Company may at its absolute discretion vary the price, in which event a
new quotation will be provided to the customer, and previous quotations will be deemed null
and void.; Unless otherwise stated, quotations will not include the payment of tolls, ferry charges,
parking fees, accommodation, admission charges, catering, VAT, etc where applicable.

Subsequent bookings will be accepted subject to availability.
3. Payment: All monies must be paid in full 14 days minimum prior to the performance of the booking
unless expressly agreed by the Company in writing.
In the event that the deposit is not paid on time or balance is not paid by the due date (14 days
before travel unless expressly agreed in writing) the Company reserves the right to cancel the
booking and any monies paid will be forfeited and the full balance will be due.; If payment has not been received within the agreed timescales then the Company can no
longer guarantee the quoted price and may be required to revise its quotation if there is still
availability.
4. Booking Confirmations and Amendments: It is the responsibility of the Customer to check the Booking Confirmation, once received, for
its accuracy and completeness, any discrepancies found in the Booking Confirmation should
be communicated to the Company as a matter of urgency.; If a Customer requires to amend a Booking, the amendment will only be considered as
implemented when the Customer has it confirmed in writing and the Company has
acknowledged said amendment with a new Booking Confirmation. If an updated Booking
Confirmation has not been received by the Customer with the updated details the Customer
will be subject to the terms of the original Booking Confirmation. No amendment can be
agreed with the Driver and the Driver does not have the authority to bind the Company in any
manner whatsoever.; It is the Customer’s responsibility to ensure that all trip details are complete and correct and
at no time should verbal amendments be considered as confirmation of a change to an
existing booking. The Company cannot be held responsible for any delays in arrival at a
destination caused by traffic problems and/or adverse weather conditions and these factors
should be taken into account by the Customer when requesting a collection time when
making a booking. The Company shall have no liability to the Customer for failing to arrive
at a destination on time and shall bear no liability for late arrival at performances or events
and the Customer shall have no claim against the Company for any reimbursement to the cost
of any tickets for any such performance or event.; Depending on the nature of the booking amendment, additional charges may be required.
5. Customer Service: The Company operates a customer service improvement programme to make sure that any
service issues are dealt with promptly and trigger an improvement to the procedures used.
Bookings are tracked at each stage of the process and written and telephone communications
are recorded to assist with service improvement. A copy of the Company’s customer service
procedure is available on request.; Any complaints must be made in writing in a speedy and timely manner, the Company will
be unable to accept any complaints or apply compensation for complaints received more than
7 days after the date of travel. Any remedies or compensatory measures offered (if any) by
the Company are at the strict discretion of the management of the Company. The Hirer also
agrees that in the event of a dispute arising from a booking, a charge back request will not be
raised through the card issuer or bank. The Hirer agrees to have a fair independent hearing in
a County Court if an agreement cannot be made between the Hirer and the Company.; Any complaints must be made in writing in a speedy and timely manner, the Company will
be unable to accept any complaints or apply compensation for complaints received more than
7 days after the date of travel. Any remedies or compensatory measures offered (if any) by
the Company are at the strict discretion of the management of the Company. The Hirer also
agrees that in the event of a dispute arising from a booking, a charge back request will not be
raised through the card issuer or bank. The Hirer agrees to have a fair independent hearing in
a County Court if an agreement cannot be made between the Hirer and the Company.
6. Additional Charges and Surcharges: Unless it has been agreed otherwise, the hire price will not include tickets, admission charges,
crossings i.e. Ferries, Road Tolls, Accommodation, Drivers Meal Allowance, Tips or
Parking, Taxi Fares where applicable. However, the Company may make these arrangements,
on request, on the Customer’s behalf and would do so acting as an agent for the Customer.
This means that any terms and conditions applicable to that transaction by that supplier (i.e.
those relating to payment, cancellation, refunds etc.) would be as binding on the Customer as
if they had made these arrangements directly. Details of such are available upon request, the
Company will not enter into any arrangement on the Customer’s behalf until payment from
the Customer to the Company has been made.; All bookings at the point of quotation will be based on the use of a single Driver however, for
longer journeys in terms of hours it may be necessary to employ the services of a second
Driver in order to comply with the regulations regarding ‘Driver’s hours’ and therefore the
Company reserves the right to review the quotation should this be the case and should there
be a need for additional charges the Hirer will be advised at least (where possible) 7 days
prior to the journey date.; Irrespective of clause 4 above, should the customer instruct the Driver to, or otherwise make
changes to the booking and these changes incur additional costs and charges, either before or
during the booking, the Customer accepts full liability for said charges.; For some journeys, it may be necessary to accommodate the Driver, these costs will be borne
by the Hirer and will be paid in advance of the journey’s commencement. Where Driver’s
accommodation is arranged by the client, it must be a single occupancy room of a reasonable
basic standard, and should include evening meal and breakfast as appropriate.; All The quotation is given with regard to the operating costs at the time of the quotation. If more
than 14 days elapse between the date of the quotation and its performance, the Company
reserve the right to pass on any increase in the cost of fuel or any other increased costs to the
Hirer. The Company reserves the right to charge for damage to vehicles made by the hirer
and/or the passengers. Monies will be collected from the Hirer. The Company may charge a
£100 refundable sickness and damage deposit for night time hire.; Any taxes or charges imposed by any Government or other authority which the Company is
obliged to pay in order to fulfil the booking will normally be included in the quotation or
confirmed booking price. However, if any such tax or charge is introduced or increased after
the booking has been made and before travel, the Company will pass that cost onto the
Customer and the Customer will be obliged to pay it prior to departure. Failure to make such
requested payment will be regarded as cancellation by Hire.
7. Vehicle Photographs: On request the Company can provide a photograph of the type of vehicle being supplied. In
this case the photograph supplied is illustrative only and may be a different make/model/size
with different livery and appearance to that actually supplied to the booking, seating will be
totalled for the booking specified at time of booking and may vary with multiple vehicles
supplied or a minimum number of seats provided, there may be more seats also.
Carriage of Wheelchairs, Mobility Scooters, Buggies and Cycles: We are able to accommodate one wheelchair or suitable type of mobility scooter on buses
that feature low floor, easy access entrances and a designated wheelchair space. We cannot
accommodate wheelchairs or scooters on buses that do not have the appropriate facilities for
them.; The dimensions of the wheelchair space generally permit the carriage of a wheelchair up to a
maximum size of 120 cm long by 70 cm wide. We accept 3- or 4-wheeled Class 2 scooters
under the CPT Code for the use and acceptance of mobility scooters on low floor buses
provided the scooter does not exceed 100 cm long and 60 cm wide with a turning circle of
120 cm; Mobility scooters will only be carried on accessible buses that are fitted with a ramp provided
they do not exceed the weight limit shown on the ramp. In some cases, our ability to carry
scooters may be affected by specific factors relevant to the scooter model or accessible bus
type.; When not required by a wheelchair or scooter customer, the wheelchair space on accessible
buses can be used by up to two buggies, prams or pushchairs. Use of the wheelchair space by
any customer is subject at all times to enough space being available and the discretion of the
driver.; During travel, buggies, prams, pushchairs, wheelchairs and scooters must be securely
positioned so that they are stable and do not cause an obstruction or hazard to other
customers. Drivers will advise of any circumstances where it is not possible to allow
customers to travel safely; this includes their own health, that of the customer, other
passengers, members of the public, or the security of the vehicle and its equipment.; The driver can require that pushchairs and all types of buggies are folded at busy times, or to
request occupants of the designated area to move elsewhere on the vehicle if a customer
wishes to board with a wheelchair or scooter. You should co-operate in allowing proper use
of this space by vacating it if necessary, in favour of a wheelchair or scooter user.; Folded cycles carried by the user in a holdall may be accommodated in appropriate luggage
areas on vehicles where safe to do so and with consideration for other customers or their
belongings. Unfolded cycles are not generally carried unless buses have been specifically
modified for this purpose.
8. Luggage and Passenger Numbers: The vehicle supplied by the Company will take account of the amount of luggage as well as
the number of passengers specified at the booking time. The Customer must ensure they
specify the correct information at the time of the booking and inform the Company as soon as
possible if there are any changes.; If no luggage is specified, it will be assumed no luggage apart from normal day bags.; The vehicle In the interests of safety and for the comfort of all our customers, we reserve the right to
refuse or restrict the size and type of luggage or other belongings that you can bring on our
bus. You may bring small items of luggage or other belongings with you at the discretion of
the driver, providing they are not bulky or are likely to present a danger or nuisance to other
passengers or staff. You remain responsible at all times for the safe carriage, stability and
handling of any items you bring on board, including liquids or paint which must be in sealed
containers and within appropriate bags.; The vehicle You may not be allowed to travel if the available space for carriage of luggage is already full
or if, in the opinion of the driver, your luggage or belongings will block gangways and access
to emergency exits on the vehicle. We cannot be held responsible for any loss or
inconvenience to you if you are refused travel under these circumstances, or if you suffer loss
or damage to luggage or other belongings whilst on the bus.; Combustible or otherwise hazardous objects or materials cannot be carried under any
circumstances in the interests of safety. These include unsealed heavy batteries and petrol.
However, customers who use a single portable oxygen cylinder or unit for personal medical
reasons will be carried subject to a limit of one cylinder on the bus at any time. Cylinders
should always be stored or handled in accordance with supplier’s or manufacturer’s
instructions.
9. Tickets for Amusement Parks and Other Venues: The company may arrange tickets on the Customer’s behalf at an agreed rate for access to
Amusement Parks and other venues. In this event the company will issue a voucher in PDF
format by email to the lead passenger/booker, this voucher can then be used to collect tickets
from venue on arrival. The voucher is designed purely to be exchanged between the group
leader and the ticket kiosk and has no cash value.; The voucher can be used for entry to the park for fewer guests than listed on the voucher but
not more. Any guests in excess of the number on the voucher may have to pay the current
walk up day rate. All tickets issued are subject to the terms and conditions of the venue, and
the Company recommends that particular attention is paid to the requirements for use of
specific rides or attractions. Copies of the venues terms and conditions can be provided on
request.; In the event of an unscheduled closure of the venue, a full refund of the ticket price, less an
administration charge will be made, no refund will be made in respect of closure of part of
the venue or any particular ride or attraction.; For the avoidance of doubt any refund of tickets in either full or part does not amend or
otherwise change the company cancellation policy in relation to any vehicle arranged by the
Company in connection with the journey, specifically clauses 12 and 13 below.
10. Hotel accommodation: The company may arrange accommodation at the Customer’s request, these are covered by
specific supplemental terms and conditions, a copy of which can be downloaded from our
website and is available on request. The company will add this to the price.
11. Cancellation by hirer: All requests for cancellations must be made in writing on email. Should the Hirer wish to
cancel a booking the following terms and charges shall apply.; For the avoidance of doubt, in the event of cancellation by the Hirer, all deposits are nonrefundable.; i. 21 days or more before the initial date of travel – a charge equivalent to 25% of the total
order value shall be applied.; ii. 14 days or more before the initial date of travel – a charge equivalent to 50% of the total
order value shall be applied.; iii. 7 days or more before the initial date of travel – a charge equivalent to 75% of the total
order value shall be applied.; iv. less than 7 day’s notice before the initial date of travel date – all monies will be forfeited
to the company and the full value of the trip will be due.; In the event of cancellation by the hirer any charges for credit or debit card processing, bank
transfers, international currency exchange or other processing fees paid by the hirer are nonrefundable, and
the company reserves the right to charge for any such fees or expenditure
incurred in making a refund to the customer and deduct such costs; Where the Hirer has paid for additional costs such as ferry crossings etc., refunds will only be
made in line with the cancellation policy of the service provider.
Cancellation of an event or holiday or “reason for travel” does not affect the Hirer’s liability
for the above cancellation fees and the monies will be due as if the vehicle was travelling.
Should the Customer not have paid the amount set out above at the time of cancellation the
balance shall become due immediately and shall be a debt owed to the company. The
Company may, at its sole discretion, engage the services of a debt collection agency to
recover any unpaid amount together with interest and any debt collection charges.
12. Cancellation by the Company: In the event that the Company is unable to provide a vehicle or vehicles to meet all or part of
the Customer’s booked requirements due to reasons of emergency, vehicle unavailability, or
other reason, the Company will take all reasonable measures to provide a replacement or
alternative solution. If this is not possible, the Company retains the right to return all monies
paid and, without liability, cancel the booking providing the Customer with as much notice as
possible.; In such circumstance the Company shall have no liability for any inconvenience or loss
incurred and will not be liable for any direct or consequential loss howsoever arising. It is
strongly recommended that the Customer should consider insuring against this risk.
13. Purpose of Journey: The Company must be notified of any bookings for football matches, music festivals or
political demonstrations and rallies at the time of booking, as there may be specific legal or
other requirements that could affect the booking. Failure to notify the Company correctly of
the nature of the journey will be construed as breach of contract and at the Company’s
absolute discretion may lead to termination of the booking without compensation or refund.
14. Force Majeure: Neither party shall be liable in damages or have the right to terminate this Agreement for any
delay or default in performing hereunder if such delay or default is caused by conditions
beyond its reasonable control including, but not limited to Acts of God, Government
restrictions (including the denial or cancellation of any export or other necessary license),
wars, insurrections, strikes, including, without limitation, failure of suppliers, subcontractors,
and carriers, bad weather, and/or any other cause beyond the reasonable control of the party
whose performance is affected to substantially meet its performance obligations under this
Agreement.
15. Use of the Vehicle: The Hirer cannot assume the use of the vehicle between outward and return journeys nor will
the vehicle remain at the destination for the Hirer’s sole use unless this has been expressly
agreed in writing by the Company. The Company reserves the right to levy additional charges
for timings or mileage over and above the original agreement on a pro rata basis as confirmed
to the Hirer at the time of booking.; 16.1 The Customer hereby acknowledges that no luggage may be left on the vehicle unless
specifically agreed with the Company.; 16.2 Should the Customer be late for any pickup as set out in the Booking Confirmation the
Customer will be liable for any additional costs incurred by the Company in providing the
Service including, without limitation, the costs of obtaining a replacement vehicle if the
original becomes unavailable, and obtaining additional Drivers; 16.3 Where the booking is to collect passengers from an airport and the Customer has
provided a scheduled arrival time, the scheduled pickup time for the booking will be adjusted
by the Company to allow 45 minutes for the passengers to disembark the flight, reclaim
luggage and clear customs. In the event that the Customer requires a fixed pick up time, this
allowance will not apply. Where flights are delayed and the cumulative delay shall exceed
this allowance; clause 16.4 below shall apply. It is strongly recommended that the Hirer take
out travel insurance to cover this eventuality.; 16.4 For the avoidance of doubt a Driver will wait for a maximum of 30 minutes from the
scheduled time of pick up or such shorter period as may be determined by the Driver that will
adversely affect his/her Driver’s hours. Should the Customer not have arrived for pick up
within this period the Company shall be relieved of any obligation to provide the service and
shall have no liability to the Customer for any costs incurred by the Customer in completing
their journey. Notwithstanding the foregoing, the Company shall use reasonable endeavours
to complete the journey at full cost to the Customer.
14. Force Majeure: Neither party shall be liable in damages or have the right to terminate this Agreement for any
delay or default in performing hereunder if such delay or default is caused by conditions
beyond its reasonable control including, but not limited to Acts of God, Government
restrictions (including the denial or cancellation of any export or other necessary license),
wars, insurrections, strikes, including, without limitation, failure of suppliers, subcontractors,
and carriers, bad weather, and/or any other cause beyond the reasonable control of the party
whose performance is affected to substantially meet its performance obligations under this
Agreement.
17. Change of Vehicle: The Company reserves the right to subcontract to another operator to perform the hire or to
supply replacement vehicles with the same number of seats. In the event that a vehicle of
differing specification is supplied, the Company’s liability will be limited to the amount
specified in our standard table of compensation set out in Appendix 1. If for operational
reasons the Company is compelled to supply a larger coach than required this will be at no
extra charge (unless the number of passengers is increased from the original booking), or
multiple vehicles to make up the passenger numbers.
18. Route: Unless the hirer has advised of a particular route and specified it at the time of booking, if the
road on the day is feasible i.e. no road closures, accidents etc, the route taken will be entirely
at the discretion of the Company or Driver according to road, traffic and weather conditions
at the time of travel. The vehicle will depart at the times agreed by the Hirer at the time of the
Booking Confirmation; no price discount shall be given if the route chosen is not actually the
shortest.; Stops will be made at suitable points to satisfy legal requirements regarding breaks and rest
for Drivers. It is the Hirers’ responsibility to account for all passengers at those times. The
Company cannot accept liability for any losses incurred by passengers who fail to adhere to
the Hirers’ instructions.; Any changes requested to the route by the Customer shall be at the Driver’s sole discretion
and the Driver may charge an additional fee if additional drop-off points are requested and
agreed by the Driver.
19. Breakdown or Delay: The Company may give advice on journey times in good faith, but cannot guarantee that the
journey is completed by a specific time and cannot accept any responsibility or liability
whatsoever for traffic congestion, road accidents, adverse weather conditions, compliance
with requests of the police, customs or other government officials and security services or
other matters outside its reasonable control and will not be liable for any inconvenience or
loss incurred caused by a breakdown or unforeseen delay be that en-route to pick up the Hirer
or en-route to the booking destination as a result.; It is strongly recommended that the Hirer should consider insuring against this risk if journey
times are particularly crucial, for example for the commencement of an event.
20. Driver’s Hours: Driver’s Hours and rest periods are strictly regulated by law and the Hirer accepts
responsibility for timings agreed at confirmation of booking. The Hirer accepts that neither
they nor their passengers shall delay or interrupt the journey in such a way as to cause the
Driver to breach Driver’s Hours regulations and must adhere strictly to all collection times
contained in the Booking Confirmation. If any breach is likely to occur the hirer agrees to pay
any additional costs incurred determined on the day according to the location vehicle is, size
of vehicle, driver availability, length of delay and reason etc. If delays occur for whatever
reason, the Company may take whatever action is deemed necessary for the Vehicle in order
to comply with the law. Sometimes if later than 15 minutes and the vehicle has to leave, the
vehicle will leave back towards drop off point/depot. Where delays do occur the Company
cannot be held responsible for any losses arising as a result of those delays or nonperformance of the
services unless they are due solely to the negligence of the Company.
21. Property and lost property: The vehicles are subject to statutory safety restrictions on the carriage of luggage and the
Driver has sole authority to decide whether the property is suitable to be carried on that
vehicle.; Whilst The Company will take all reasonable care with passenger’s property it cannot accept
liability for any damage to, or loss of that property being carried on the vehicle and the
Company strongly recommends that no valuables should be left on the vehicle at any time,
even if that vehicle is locked.; We will do all that we reasonably can to locate and return any property left on our premises
or on one of our bus to its owner. We will not be responsible if it has not been left on our
vehicle or cannot be located, take everything with you when leaving the vehicles during the
hire period and when finishing the hire period; If you find lost property on a bus, please hand it to the driver. Providing the item is not
perishable or objectionable, we will keep it for a month. Items of lost property can be claimed
through Customer Services on 01922 615111. Claimants will be required to satisfy us that the
item belongs to them and provide their name and address, they may also be charged an
administration fee. Under normal circumstances, lost property will need to be collected from
the Eminence Travel office at which it is being stored. Our arrangements comply with the
relevant legislation.; Nor can the Company accept responsibility for any loss of or damage to property left on the
vehicle after hire. Property found on the vehicle after hire will be held at the vehicle
operating base for a maximum period of 30 days. It is the Hirers’ or the passenger’s
responsibility to collect the property and any costs incurred to collect the property are to be
borne by the Hirer or passenger. Property is to be collected at a time agreed by the Company
and the Hirer or passenger.
22. Passenger Conduct: It is incumbent upon the Hirer and the Hirer’s party to behave in a proper manner for the
duration of their journey. The Driver is responsible for the safety of the vehicle and as such
may refuse to allow a passenger or passengers to board the vehicle or eject them from the
vehicle if, in his sole discretion, he considers them unfit to travel for whatever reason (for
example, being intoxicated, aggressive or abusive). The Driver may refuse to continue a
journey if, in his sole discretion, he considers any passenger to be behaving in such a way as
may compromise the safety of other persons, the contents of the vehicle or the vehicle itself.; In such event, at the Driver’s sole discretion, the journey may continue once the passenger or
passengers have been removed from the vehicle, but should passenger conduct result in
summary termination of the journey, the company reserves the right to cancel any other parts
of a booking, and in such circumstances the forfeiture of any monies paid, and no claims for
compensation or refund in either whole or part shall be entertained.; Any damage caused to the vehicle by the Hirer or any of the passengers shall be the
responsibility of the Hirer and the Hirer shall be liable for all costs related thereto.
23. Alcohol, Tobacco or Drug Consumption: Drinking of alcohol on the coach is always at the Driver’s discretion and for certain sporting
events is legally prohibited. The Hirer should not assume that permission will be granted. All
vehicles are strictly non-smoking by law.; Non-compliance with a Driver’s request for passengers to refrain from drinking alcohol, and
the smoking of tobacco or consumption of illegal narcotics, may result in summary
termination of the journey, cancellation of any other parts of a booking, and in such
circumstances the Customer shall remain liable for any sums due under this Agreement and
the Company shall have no liability to the Customer and no refunds shall be provided.
INSURANCE:: All Eminence Travel vehicles carry fully comprehensive insurance cover
with passenger liability.
VEHICLE DAMAGE OR SOILING:: Where a vehicle is damaged or internally soiled by
any passengers thereon during the period of hire, the Hirer shall indemnify Eminence Travel
in respect of such damage, associated costs or losses.
VEHICLE SIZE:: Eminence Travel reserves the right to provide, without notice to the Hirer,
a larger vehicle than specified. Providing that the number of passengers then carried does not
exceed the seating capacity originally requested, no additional charge will be made.
PASSENGER NUMBERS:: The number of passengers conveyed on any vehicle shall not
exceed the number of passenger seats thereon, even if a larger vehicle is quoted for compared
to the passenger numbers specified, we can still only send the vehicle size specified on
original email
24. Limitation of liability: Subject to the remaining provisions of this clause, the Company’s liability to the Hirer under
or in connection with this Agreement for all and any direct loss or damage arising from any
one incident or series of connected incidents is limited to the booking value (excluding any
additional Charges arising by way of clause 7.; Neither the Company nor the Hirer excludes or restricts in any way its liability under or in
connection with this Agreement for death or personal injury caused by its negligence or to
any extent not permitted by law.; The Company shall not be liable to the Hirer (whether in contract, tort, under statute, for
misrepresentation or otherwise (including in each case negligence) and whether or not the
Hirer was advised in advance of the possibility of such loss or damage, for:; (a) any of the following types of loss or damage whether direct, indirect or consequential
howsoever arising under or in connection with this Agreement or any part of it: loss of profit,
loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted
expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss
from expenditure of time by managers and employees, liability to third parties, pecuniary
losses arising from goodwill, or loss of or damage to goodwill; or; (b) any indirect or consequential losses whatsoever.
Nothing in this clause or in this Agreement excludes or limits the Customer’s liability to pay
(without set off) the charges or any Additional Charges
25. Animals: TWith the specific exception of recognised assistance dogs, (which includes guide dogs), no
animals are permitted to be carried on any vehicle booked under the terms of this agreement,
unless specific permission has been obtained in writing from the company a minimum of
three working days prior to the commencement of any journey.; The inclusion of this clause should not be taken to imply that permission will be given for the
carriage of animals other than recognised assistance dogs, and specific requirements may be
given with regards to restraint of aforesaid animals to ensure safe transit of any animals for
which permission is given. Failure to comply with any reasonable requirements may result in
summary termination of the journey and removal of the animal from the vehicle.; The inclusion of this clause should not be taken to imply that permission will be given for the
carriage of animals other than recognised assistance dogs, and specific requirements may be
given with regards to restraint of aforesaid animals to ensure safe transit of any animals for
which permission is given. Failure to comply with any reasonable requirements may result in
summary termination of the journey and removal of the animal from the vehicle.; A recognised assistance dog is one that has been specifically trained to assist a disabled
person and that meets the accredited membership criteria of Assistance Dogs
International/Assistance Dogs Europe, or other such bodies as may from time to time be
recognised. An assistance dog trained by a member of Assistance Dogs International will
have formal identification. Accredited UK, European and International assistance dog
organisations can be found at the website address:
Assistance Dog Providers
26. Enforceability: If any provision or term of these Terms and Conditions shall become or be declared illegal,
invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted
but all other terms will remain valid.
27. English Law: These terms and Conditions together with any Booking Confirmation shall be subject to and
construed in accordance with the laws of England and Wales. The parties hereby agree to
submit to the exclusive jurisdiction of the courts of England and Wales.

info@eminencetravel.co.uk